Questions regarding data privacy
In compliance with the LQPD 29/2021, of 28 October, qualified personal data protection and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, (GDPR) we provide the following information on the processing of your personal data:
1. Who is the controller of the processing of your data?
The OWNER; Our details are set out at the beginning of this Data Protection Policy.
2. For what purposes do we process your personal data?
3. How long will we keep your data?
The personal data provided will be kept for as long as you are a user of our services or wish to receive information, and thereafter, for the periods established to comply with our legal obligations.
4. What is the legal basis for processing your data?
The legal basis for the processing of your data is the consent you give us.
In the case of information sent to us by minors under 16 years of age, it will be understood that it has been sent with the consent of their legal representatives. If this is not the case, the legal representative of the minor must communicate this as soon as he/she becomes aware of it.
5. To which recipients will your data be communicated?
The data will not be disclosed to third parties, unless this is required by law or is necessary to fulfil the purpose of the processing.
6. What are your rights when you provide us with your data?
7. How can you exercise your rights?
By sending us a letter attaching a copy of a document that identifies you to our physical or electronic address.
Details identifying the person responsible: GRUP HERACLES, S.A. A-706845-Z Av. Consell de la Terra, 14-16 -AD700- ESCALES-ENGORDANY (PRINCIPALITY OF ANDORRA).
Tel. +376. 805 600
Identification of our DPD – Berta Faura: email@example.com
8. Who is the Data Protection Delegate?
The Data Protection Delegate (DPD) is the person who supervises compliance with the data protection policy of the GRUP HERACLES, S.A., ensuring that personal data is treated appropriately and that the rights of individuals are protected. Its functions include dealing with any queries, suggestions, complaints or claims from people whose data is processed.
You can contact our Data Protection Delegate by writing to Av. Consell de la Terra, 14-16 -AD700- ESCALDES-ENGORDANY (PRINCIPALITY OF ANDORRA), or to the following e-mail address: protecciodades @grupheracles.com
Identification of our DPD: Berta Faura, date of public designation 17/05/2022 in the APDA with Resolution Number: APD-2022-000013.
9. How did we obtain your data?
The personal data that we process comes from the interested party, who guarantees that the personal data provided is true and is responsible for communicating any changes. The data requested or marked with an asterisk are obligatory in order to be able to provide the requested service.
10. What data do we process?
The categories of data we may process are:
The data is limited, given that we only process the data necessary for the provision of our services and the management of our activity.
12. What security measures do we have in place?
We have security measures in place established by Article 35 of LQPD – Security and Confidentiality in data processing and established by Article 32 of GDPR – Data Processing Security. We have adopted necessary security measures to guarantee an adequate level of security for the risks associated with processing data, with mechanisms that allow us to ensure confidentiality, integrity, availability and permanent resilience of the processing systems and services.
13. Some of these measures include:
Regular and permanent verification, supervision, assessment and valuation processes.